Technology for the 2 meter office (6 feet office)
How can technology help to implement the 2 meter office (6 feet office)?
by Marie Dahmen
Executive Summary
The 2-meter office concept ensures that employees work at a minimum distance of 2 meters from each other. A range of easy-to-implement solutions makes it possible to support this concept with technology:
Selection of workstations at which work is permitted. This is usually a subset of the total number of available workstations.
Introduction of an easy-to-use booking tool to ensure that there are no more people in the office than there are secure workstations and to allow employees to organize themselves who is in the office and when.
Intensive cleaning of workstations that have been used.
Sensor technology that can be retrofitted in existing buildings makes it possible, among other things, to detect and react to misuse.
If you are interested in a more detailed exchange on the topic or in a demo, you can contact me via the action button on this page or via LinkedIn feel free to write to me or Thing-it on LinkedIn follow Thing-it.
Background
Cushman & Wakefield has developed the concept of the 6 Feet Office concept in Amsterdam. Its aim is to help companies reconcile social distancing and everyday office life. The concept is purely analog and contains no references to technology.
As an expert in office digitization, I would like to take up this coherent concept and show how it can be supported with technology. Our office in the Bad Homburg locomotive shed serves as an example.
Define availability of workplaces
Our office in the engine shed has 14 workstations for more than 20 employees. Due to the structural conditions, we cannot rearrange the workstations in our office so that all 14 workstations are 2 meters apart. Instead, we explicitly define which workstations can and cannot be used.
The floor plan shows our 4 offices with a total of 14 workstations - the three rooms above the corridor and the one at the top right of the picture. I'll ignore the meeting rooms for the moment.
With social distancing measures, we now have 6 out of 14 workstations available.
Managing job scarcity
As you would expect from a technology company, we support remote working in every way. That is why we have always had relatively few workstations for our employees. We have one workstation for every 1.5 employees. The social distancing measures reduce the number of available workstations by more than 60% to one for every 4 employees.
While all of our employees are technically able to work from home, there are still a number of personal and professional reasons why it makes sense to work from the office.
As an employee, how do I know whether I will have a job in the office tomorrow?
Due to the high number of employees per workstation, it can quickly happen that too many employees want to be in the office at the same time and there is not a secure workstation available for everyone. To prevent this, we use our own product and book workstations quickly and easily via an app. This is incredibly quick to set up and only takes seconds for employees. This means that everyone at our company can know whether there are any social distancing-compliant workstations available.
Here I show you how to select and reserve a workstation from the floor plan in our office in 15 seconds:
We currently still have permanently assigned jobs. How do we communicate a change in the workplace model in the middle of the crisis? Do we even want to introduce flex desking?
The coronavirus crisis has already established a new workplace model: almost 100% home office. In my view, it is now a matter of offering a better workplace model than the one de facto enforced by corona. A comparison with the workplace world before coronavirus may be emotionally understandable, but it misses the reality of the current situation.
We advise our customers, especially those with several large locations, to gradually introduce bookable workstations.
Step: Offer workstations in the office: Once a number of workstations have been identified where work can be done, these are offered to a group of employees. For example, a group of 500 employees can use 50 desks in the office by booking them themselves. No one has to use this, but it is an option that many do not have today and may very well welcome. Booking via app allows self-organization and therefore produces little overhead for the administration.
Step: Measurements: As soon as a booking is made, data is collected. How well is the offer accepted? Do 50 of the 500 employees consistently want to go to the office? Are there far fewer? Are there many more? How satisfied are the employees who can come to the office? As the current situation is new to us all, this kind of reliable and concrete data is key to informing the strategy to revitalize the offices.
Step: Adapt: The data will quickly show the direction in which the office needs to evolve. If it is not accepted, it can be analyzed why this is the case and other approaches can be tried out. However, if the offer is well received, more workstations should be made available in this way. It is then important to observe whether the social distancing discipline is being adhered to and whether additional measures need to be introduced. And these would then, of course, be measured again.
Clean used desks
Viruses can remain on some surfaces for several days and pose a risk of infection. To minimize this risk, workstations should be cleaned thoroughly every day. In order to keep the effort involved reasonable, the surfaces that are actually used should be cleaned first.
Thing-it has developed a priority-based control system for cleaning staff for this purpose. In this control system, the scheduling of cleaning staff is based on information in Thing-it, e.g. which workstation was booked or - see below - at which workstation occupancy was measured.
In addition, the switch to flexible workstations in combination with a "clean desk policy" means that workstations have drastically better hygiene values. Some permanently assigned workstations apparently have hygiene values that are worse than those of WCs - at least according to HOK's Kay Sargent in the following article: Isolation will force office rethink
Switching to dynamic cleaning only works in cooperation with the cleaning service provider. All German cleaning companies, some of which we have been working with for years, are open to this change. There are certainly technological and organizational issues that need to be clarified, such as data protection or technical equipment, but these can easily be mastered against the backdrop of the current crisis. We are happy to provide support in clarifying these issues.
Measure the occupancy of workstations
It may be worth investing in sensor-based occupancy measurement in addition to booking. The reasons for this are:
Misuse can be detected with sensors.
Empty bookings can be prevented.
Areas to be cleaned can be determined more precisely.
Future space requirements can be determined.
Hardware options
There is a wide range of hardware available for measuring the utilization of workstations. Some buildings, such as the cube berlin, The Ship Cologne or our locomotive shed, are already equipped with systems that allow usage to be recorded. These systems include, for example wtec's smartengine or also Vossloh-Schwabe's Blue2Light.
In the vast majority of offices today, however, no sensor technology is installed; it has to be retrofitted as a retrofit solution. This means that sensors are only installed for the purpose of workplace analysis and not as part of a new build or major renovation.
In our experience, the following aspects are very important when selecting hardware for a retrofit:
No cable necessary: The cost of cabling often exceeds the cost of the sensors many times over. Retrofits must therefore use sensors that do not require cables.
No need to change batteries: The number of sensors required can quickly run into the thousands. Battery faults and high sensor consumption can result in very high maintenance costs, so that in the worst case scenario, people are only sent to replace batteries.
Two technologies that fulfill these requirements are:
EnOcean Multisensor: Power is supplied via a PV cell on the sensor and the data is transmitted via EnOcean radio to a gateway, from where Thing-it receives it.
Disruptive Technologies temperature sensor: The power supply is ensured by an internal battery with a shelf life of between 5 and 15 years, the sensor transmits the data to the Disruptive Technologies Cloud via a Cloud Gateway, from where it is sent to Thing-it.
In both cases, Thing-it can derive from the sensor data whether a workstation is occupied or not and use this in a variety of ways, e.g. for a "live" display. The red dots in the display below represent occupied workstations.
Prevent misuse
If employees have booked workstation A, they can still sit down at workstation B. This may be the case because the employee accidentally sits at the wrong desk or because the instructions are ignored for some reason. In the example here, one of the middle desks in the top center of the office is occupied, although it should not be.
In this situation, Thing-it has the following automated action options, for example:
Thing-it can send a push message to everyone in the room reminding them of the social distancing rules. It can even indicate directly which workstation should not be occupied.
A notification can be sent via push notification or email to other teams, e.g. security or reception, so that they can clarify the situation.
A warning can be issued via automated output, e.g. via IP loudspeakers or IP telephones.
The light in the room can be adjusted as a signal.
The security or real estate teams can of course also view and react to the current anonymized office usage at any time.
Prevent empty bookings
The more employees return to the office, the more likely it is that the reduction in available workstations will lead to a real bottleneck. As soon as the utilization of the remaining available workstations regularly exceeds 80%, it may make sense to introduce further optimization measures.
If Thing-it detects that a workstation is booked but not used, Thing-it can ask the booker whether the workstation is still needed. Upon repeated requests, the booking can also be automatically removed again and the workstation reported as free.
Precision of the cleaning requirement
Cleaning on the basis of booking data alone runs the risk of being imprecise in some cases due to the potential use of workstations that are not actually booked. Likewise, empty bookings lead to unnecessarily increased costs. Individual workstation sensor technology makes it possible to distinguish whether a workstation was not used at all, only very little or heavily used on a particular day, which then flows back into the prioritization of cleaning.
Determine space requirements
With the current high proportion of people working from home, the threat of a recession and all the factors that were in favor of this even before coronavirus, the use of office space will change significantly. One of the many changes will be that the permanently assigned workplace will become much rarer.
But how many jobs will I need in the future? Reliable data is essential for this decision. Based on a subset of our workstations, this looks like the following for the month of March, for example:
It is clear to see that office occupancy drops sharply after the second half of March. In the same way, we will also be able to observe the "new normal" in the coming weeks and months in order to decide how much space we really need. The dashboard is also well prepared for an analysis across multiple locations and supports dicing and slicing by locations, teams and types of workstations (e.g. focus workstations, telephone workstations, collaboration workstations, etc.).
The investment in sensor technology for workplace utilization can therefore pay off the next time the lease is extended, as a fact-based decision can be made. I'm willing to bet that most companies will be able to get by with fewer workstations in the future. My recommendation is to make it a higher priority to fit out offices whose leases are due to expire in the next 12-24 months with single workstation sensor technology.
Customer questions and concerns
The following challenges are repeatedly raised in the discussion of these concepts. I am curious to see which others will arise. So far, in my view, the opportunities clearly outweigh the concerns. Nevertheless, here are the concerns:
Isn't it enough to remove chairs from workstations where no work is to be done? Or mark the workstations in a different way?
It works to manage social distancing locally. But only as long as the demand for jobs is lower than the supply. If there is a shortage, employees need to know that they will have a secure job before they leave home.
We have many small offices and have asked our employees to coordinate who comes when. Why an app?
In our experience, coordination processes are time-consuming. Strict rules (Monday employee A, Tuesday employee B, etc.) often do not meet the actual demand and ensure that availability and demand are only coordinated within an office. This can easily mean that an employee might not be able to work in their office, but could work in a nearby office - but simply does not know this and the shortage is therefore implicitly perceived to be greater than it actually is. In addition, ad hoc coordination is much more time-consuming than the 15 seconds per booking shown and involves several people. Bookings can also be made easily via app at 23:30 the day before, which is where peer-to-peer voting reaches its limits.
Can't I use my existing calendar management system (Outlook, G-Suite, etc.)?
This is certainly technically possible, but Outlook and the like are not designed for the special needs of workplace booking. There are no views of the floor plan, no simple display of only available elements, etc.. In my view, the quick and easy booking of workstations is critical in order to gain acceptance among employees.
Does the installation of sensor technology pay off?
This depends on a number of factors, not least what the office should look like in the "new normal". With our network of partners, we are happy to help you assess the installation costs on the one hand and the potential benefits on the other.
Wrapping it up
Cushman & Wakefield justifies the 6 Feet Office initiative as follows.
"The 6 feet rule" isn't going away any time soon and we at Cushman & Wakefield understand how critical it is to normalize this guideline into everyday life. Eventually, we will all return to work, but we must not forget this golden rule.
I can only agree with that. Of course, technology is only one aspect of an overall concept that is needed for the new office environment. But as shown here, corporate real estate teams have a whole range of tools at their disposal to support employees quickly and effectively in implementing social distancing rules in the new office environment.
As a core concept, the switch to flexible workplaces and their booking helps. Further optimizations are possible and also form the basis for improved workplace management in the future. We at Thing-it are always available to discuss the concepts, their usefulness and, where desired, their implementation.
Further concepts
Today I have focused exclusively on workplaces. There are certainly other topics where technology can also help. We are currently still working on these topics in the office environment, among others:
Social distancing in meeting rooms
Contact tracing in the office
Risk prevention in the entrance area and lobby, including visitor management
To receive updates on these topics, simply Thing-it on LinkedIn follow.
External links
Cushman & Wakefield 6 Feet Office: https://www.cushmanwakefield.com/en/germany/six-feet-office
HOK Workplace Distancing: Will Social Distancing Make Way for Workplace Distancing
Kay Sargent in Property Week: Isolation will force office rethink
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