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Technology for the 2 meter office (6 feet office)

How can technology help to implement the 2 meter office (6 feet office)?

by Marie Dahmen

Graphic representation of a floor plan of an office with monitoring circles in red, yellow and green, covering areas of different cameras.

Executive Summary

The 2-meter office concept ensures that employees work at a minimum distance of 2 meters from each other. A range of easy-to-implement solutions makes it possible to support this concept with technology:

  1. Selection of workstations at which work is permitted. This is usually a subset of the total number of available workstations.

  2. Introduction of an easy-to-use booking tool to ensure that there are no more people in the office than there are safe workspaces and to allow employees to organize themselves who is in the office and when.

  3. Intensive cleaning of workstations that have been used.

  4. Sensors that can be retrofitted to existing buildings make it possible, among other things, to detect misuse and respond to it.

If you are interested in a more detailed discussion on this topic or in a demo, please feel free to contact me via the action button on this page, via LinkedIn, or MazeMap Workplace on LinkedIn .

Background

Cushman & Wakefield has developed the concept of the 6 Feet Office concept in Amsterdam. Its aim is to help companies reconcile social distancing and everyday office life. The concept is purely analog and contains no references to technology.

As an expert in office digitization, I would like to take up this coherent concept and show how it can be supported with technology. Our office in the Bad Homburg locomotive shed serves as an example.

Define availability of workplaces

Our office in the engine shed has 14 workstations for more than 20 employees. Due to the structural conditions, we cannot rearrange the workstations in our office so that all 14 workstations are 2 meters apart. Instead, we explicitly define which workstations can and cannot be used.

3D floor plan of an office with surveillance cameras positioned in different rooms, with surveillance monitoring circuits in red, yellow and green.

The floor plan shows our 4 offices with a total of 14 workstations - the three rooms above the corridor and the one at the top right of the picture. I'll ignore the meeting rooms for the moment.

With social distancing measures, we now have 6 out of 14 workstations available.

Managing job scarcity

As you would expect from a technology company, we support remote working in every way. That is why we have always had relatively few workstations for our employees. We have one workstation for every 1.5 employees. The social distancing measures reduce the number of available workstations by more than 60% to one for every 4 employees.

While all of our employees are technically able to work from home, there are still a number of personal and professional reasons why it makes sense to work from the office.

As an employee, how do I know whether I will have a job in the office tomorrow?

Due to the high number of employees per workstation, it can quickly happen that too many employees want to be in the office at the same time and there is not a secure workstation available for everyone. To prevent this, we use our own product and book workstations quickly and easily via an app. This is incredibly quick to set up and only takes seconds for employees. This means that everyone at our company can know whether there are any social distancing-compliant workstations available.

Here I show you how to select and reserve a workstation from the floor plan in our office in 15 seconds:

We currently still have permanently assigned jobs. How do we communicate a change in the workplace model in the middle of the crisis? Do we even want to introduce flex desking?

The coronavirus crisis has already established a new workplace model: almost 100% home office. In my view, it is now a matter of offering a better workplace model than the one de facto enforced by corona. A comparison with the workplace world before coronavirus may be emotionally understandable, but it misses the reality of the current situation.

We advise our customers, especially those with several large locations, to gradually introduce bookable workstations.

  1. Step: Offer workstations in the office: Once a number of workstations have been identified where work can be done, these are offered to a group of employees. For example, a group of 500 employees can use 50 desks in the office by booking them themselves. No one has to use this, but it is an option that many do not have today and may very well welcome. Booking via app allows self-organization and therefore produces little overhead for the administration.

  2. Step: Measure: Once bookings are made, data is generated. How popular is the offer? Do 50 of the 500 employees actually want to come to the office consistently? Is it much less? Is it much more? How satisfied are the employees who are able to come to the office? Since the current situation is new to all of us, reliable and concrete data like this is key to informing the strategy for reviving offices.

  3. Step: Adapt: The data will quickly show in which direction the office needs to develop. If it is not accepted, the reasons for this can be analyzed and other approaches can be tried out. However, if the offer is well received, more workplaces should be made available in this way. It is then important to observe whether social distancing rules are being observed and, if necessary, to introduce additional measures. And, of course, these should then be measured again.

Clean used desks

Viruses can remain on some surfaces for several days and pose a risk of infection. To minimize this risk, workplaces should be thoroughly cleaned every day. To keep the effort involved reasonable, priority should be given to cleaning the areas that are actually used.

MazeMap Workplace has developed a priority-based control system for cleaning staff for this purpose. In this control system, cleaning staff are scheduled based on information in MazeMap Workplace, e.g., which workstation was booked or—see below—at which workstation occupancy was measured.

In addition, the switch to flexible workstations in combination with a "clean desk policy" means that workstations have drastically better hygiene values. Some permanently assigned workstations apparently have hygiene values that are worse than those of WCs - at least according to HOK's Kay Sargent in the following article: Isolation will force office rethink

Switching to dynamic cleaning only works in cooperation with the cleaning service provider. All German cleaning companies, some of which we have been working with for years, are open to this change. There are certainly technological and organizational issues that need to be clarified, such as data protection or technical equipment, but these can easily be mastered against the backdrop of the current crisis. We are happy to provide support in clarifying these issues.

Measure the occupancy of workstations

It may be worth investing in sensor-based occupancy measurement in addition to booking. The reasons for this are:

  1. Misuse can be detected with sensors.

  2. Empty bookings can be prevented.

  3. Areas to be cleaned can be determined more precisely.

  4. Future space requirements can be determined.

Hardware options

There is a wide range of hardware available for measuring the utilization of workstations. Some buildings, such as the cube berlin, The Ship Cologne or our locomotive shed, are already equipped with systems that allow usage to be recorded. These systems include, for example wtec's smartengine or also Vossloh-Schwabe's Blue2Light.

In the vast majority of offices today, however, no sensor technology is installed; it has to be retrofitted as a retrofit solution. This means that sensors are only installed for the purpose of workplace analysis and not as part of a new build or major renovation.

In our experience, the following aspects are very important when selecting hardware for a retrofit:

  1. No cable necessary: The cost of cabling often exceeds the cost of the sensors many times over. Retrofits must therefore use sensors that do not require cables.

  2. No battery replacement necessary: The number of sensors required quickly runs into the thousands. Battery faults and high consumption of sensor technology can result in very high maintenance costs, so that in the worst case scenario, people are assigned solely to replace batteries.

Two technologies that fulfill these requirements are:

  1. EnOcean Multisensor: Power is supplied via a PV cell on the sensor, and the data is transmitted via EnOcean Radio to a gateway, from where MazeMap Workplace receives it.

  2. Disruptive Technologies Temperature Sensor: Power is supplied by an internal battery with a service life of between 5 and 15 years. The sensor transmits the data to the Disruptive Technologies Cloud via a cloud gateway, from where it is sent to MazeMap Workplace.

In both cases, MazeMap Workplace can use the data from the sensors to determine whether a workstation is occupied or not and use this information in a variety of ways, e.g., for a "live" display. The red dots in the display below represent occupied workstations.

3D floor plan of an office with several workstations, meeting room and break area, with marked seats in green and red.
Dashboard overview of the system usage report for March 2020 with statistics on overall utilization, distribution by category and charts on usage on different days.

Prevent misuse

If employees have booked workstation A, they can still sit down at workstation B. This may be the case because the employee accidentally sits at the wrong desk or because the instructions are ignored for some reason. In the example here, one of the middle desks in the top center of the office is occupied, although it should not be.

In this situation, MazeMap Workplace has the following automated options for action, for example:

  1. MazeMap Workplace can send a push notification to everyone in the room reminding them of social distancing rules. It can even point out directly which workstations should not be occupied.

  2. A notification can be sent via push notification or email to other teams, e.g., security or reception, so that they can clarify the situation.

  3. A warning can be issued via automated output, e.g., via IP loudspeakers or IP telephones.

  4. The light in the room can be adjusted as a signal.

The security or real estate teams can of course also view and react to the current anonymized office usage at any time.

Prevent empty bookings

The more employees return to the office, the sooner the reduction in available workspaces will lead to a real bottleneck. As soon as the utilization rate of the remaining available workspaces regularly exceeds 80%, it may be advisable to introduce further optimization measures.

If MazeMap Workplace detects that a workspace has been booked but is not being used, MazeMap Workplace can ask the person who made the booking whether the workspace is still needed. After repeated requests, the booking can also be automatically removed and the workspace reported as free.

Precision of the cleaning requirement

Cleaning based solely on booking data runs the risk of being inaccurate in some cases due to the potential use of workstations that have not actually been booked. Similarly, empty bookings lead to unnecessarily increased effort. Single-seat sensor technology makes it possible to distinguish whether a workstation has not been used at all, has been used very little, or has been used heavily on a given day, which then feeds back into the prioritization of cleaning.

Determine space requirements

With the current high proportion of people working from home, the threat of recession, and all the factors that were already in favor of this before the coronavirus pandemic, the use of office space will change significantly. One of the many changes will be that permanently assigned workspaces will become much less common.

But how many jobs will I need in the future? Reliable data is essential for this decision. Based on a subset of our jobs, this is what it looks like for us for the month of March, for example:


It is clear to see that office occupancy drops sharply after the second half of March. In the same way, we will also be able to observe the "new normal" in the coming weeks and months in order to decide how much space we really need. The dashboard is also well prepared for an analysis across multiple locations and supports dicing and slicing by locations, teams and types of workstations (e.g. focus workstations, telephone workstations, collaboration workstations, etc.).

The investment in sensor technology for workplace utilization can therefore pay off the next time the lease is extended, as a fact-based decision can be made. I'm willing to bet that most companies will be able to get by with fewer workstations in the future. My recommendation is to make it a higher priority to fit out offices whose leases are due to expire in the next 12-24 months with single workstation sensor technology.

Customer questions and concerns

The following challenges are repeatedly raised in the discussion of these concepts. I am curious to see which others will arise. So far, in my view, the opportunities clearly outweigh the concerns. Nevertheless, here are the concerns:

  • Isn't it enough to remove chairs from workstations where no work is to be done? Or mark the workstations in a different way?

It works to manage social distancing locally. But only as long as the demand for jobs is lower than the supply. If there is a shortage, employees need to know that they will have a secure job before they leave home.

  • We have many small offices and have asked our employees to coordinate who comes when. Why an app?

In our experience, coordination processes are time-consuming. Strict rules (Monday employee A, Tuesday employee B, etc.) often do not meet the actual demand and ensure that availability and demand are only coordinated within an office. This can easily mean that an employee might not be able to work in their office, but could work in a nearby office - but simply does not know this and the shortage is therefore implicitly perceived to be greater than it actually is. In addition, ad hoc coordination is much more time-consuming than the 15 seconds per booking shown and involves several people. Bookings can also be made easily via app at 23:30 the day before, which is where peer-to-peer voting reaches its limits.

  • Can't I use my existing calendar management system (Outlook, G-Suite, etc.)?

This is certainly technically possible, but Outlook and the like are not designed for the special needs of workplace booking. There are no views of the floor plan, no simple display of only available elements, etc.. In my view, the quick and easy booking of workstations is critical in order to gain acceptance among employees.

  • Does the installation of sensor technology pay off?

This depends on a number of factors, not least what the office should look like in the "new normal". With our network of partners, we are happy to help you assess the installation costs on the one hand and the potential benefits on the other.

Wrapping it up

Cushman & Wakefield justifies the 6 Feet Office initiative as follows.

"The 6 feet rule" isn't going away any time soon and we at Cushman & Wakefield understand how critical it is to normalize this guideline into everyday life. Eventually, we will all return to work, but we must not forget this golden rule.

I can only agree with that. Of course, technology is only one aspect of an overall concept that is needed for the new office environment. But as shown here, corporate real estate teams have a whole range of tools at their disposal to support employees quickly and effectively in implementing social distancing rules in the new office environment.

The core concept is to switch to flexible workplaces and their booking. Further optimizations are possible and also form the basis for improved workplace management in the future. We at MazeMap Workplace are always available to discuss the concepts, their usefulness, and, if desired, their implementation.

Further concepts

Today I have focused exclusively on workplaces. There are certainly other topics where technology can also help. We are currently still working on these topics in the office environment, among others:

  • Social distancing in meeting rooms

  • Contact tracing in the office

  • Risk prevention in the entrance area and lobby, including visitor management

To receive updates on these topics, simply follow MazeMap Workplace on LinkedIn .

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