Coffee cup, computer keyboard and a coffee surface on a white table.

Intelligent incident management

If defects are not rectified quickly, they will affect productivity. MazeMap Workplace allows incidents and malfunctions to be managed efficiently.

Immediate and simple —thanks to problem reporting in the
MazeMap Workplace app

Fast response - thanks to reporting in just a few clicks

Reliable productivity & efficiency

Book a demo

Mobile workflows

The best way to manage disruptions

Smartphone display shows incident report: coffee spilled, not urgent, in the kitchen, activities and team updates.

Digital reporting of incidents

Whether it's a defect, a request, or a complaint, tenants and guests can easily report problems directly from their cell phones. The MazeMap Workplace app automatically locates their current location. Would you like to provide additional information for the management team? Take a photo, attach it to the ticket, and send both together.

Efficient resolutions

When a problem arises, there's no time to waste. With MazeMap Workplace, your teams receive new tasks directly on their phones or tablets. Our software guides them to the location and provides them with all the information they need. That's efficient problem solving at its best!

Simplified processes

Simplicity is the key to greater efficiency: our digital incident management feature eliminates the need for emails, forms, or hotlines. Users identify a problem, report it, send the information—and your administration team knows exactly what to do. Like you, they can later access and analyze all data via the MazeMap Workplace Dashboard.

Open catalog with a smartphone next to it, showing a page with text and graphics.

Incident reports and permit applications

Learn how to provide a homogeneous, user-friendly front end for all employee and tenant processes.

Download free of charge

Flowchart of an incident management process with decision points and automations

Complete BPMN process modeling

Efficient incident management requires tailor-made solutions. With the BPMN (Business Process and Model) process modeler from MazeMap Workplace, you can adapt the processing procedures to your individual needs. This ensures that tasks are reliably forwarded to the appropriate users, roles, and organizations. Would you like to transfer details for further processing or invoicing to systems such as CAFM or ERP? No problem: With MazeMap Workplace, you have control over every detail of the administrative process.