Defect management app for offices Coffee cup, computer keyboard, and a coffee stain on a white table.

Secure productivity and efficiency

Facility Management Ticket System — Report Office Issues Via Smartphone

A broken printer, a faulty elevator, a safety hazard — office issues cost productivity when the reporting process is too slow. With MazeMap Workplace, employees submit facility management tickets in seconds from their smartphone: location is detected automatically, a photo can be attached, and the ticket lands instantly with the right team. No forms, no hotlines, no email chains.

Immediate and simple —thanks to problem reporting in the
MazeMap Workplace app

Quick response —thanks to reporting in just a few clicks

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Mobile workflows

Ticket system for facility management – directly via app

Smartphone display shows incident report: coffee spilled, not urgent, in the kitchen, activities, and team updates.

Digital incident reporting

Whether it's a defect, a request, or a complaint, tenants and guests can easily report problems directly from their cell phones. The MazeMap Workplace app automatically locates their current location. Would you like to provide additional information for the management team? Take a photo, attach it to the ticket, and send both together.

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Efficient resolutions

When a problem arises, there is no time to lose. With MazeMap Workplace, your teams receive new tasks directly on their phones or tablets. Our software guides them to the location and provides them with all the information they need. That's efficient problem solving at its best!

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Digital defect management

Simplicity is the key to greater efficiency: our digital incident management feature eliminates the need for emails, forms, or hotlines. Users identify a problem, report it, send the information—and your administration team knows exactly what to do. Like you, they can later access and analyze all data via the MazeMap Workplace Dashboard.

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Digital defect management – reports & approvals

Learn how to provide a consistent, user-friendly front end for all employee and tenant processes.

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Ticket system for facility management – flexible processes

Efficient incident management requires tailor-made solutions. With the BPMN (Business Process and Model) process modeler from MazeMap Workplace, you can adapt the processing procedures to your individual needs. This ensures that tasks are reliably forwarded to the appropriate users, roles, and organizations. Would you like to transfer details for further processing or invoicing to systems such as CAFM or ERP? No problem: With MazeMap Workplace, you have control over every detail of the administrative process.